Política de envío

SHIPPING POLICY – COSLORA

 

Thank you for choosing COSLORA. We are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing your order.

ORDER PROCESSING

Standard Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment has been successfully confirmed.

Approximately 80% of all orders are dispatched within this timeframe.

High Demand Periods

During promotional events, Black Friday, Cyber Monday, holiday seasons, or product launches, processing times may extend to 3–5 business days.

If significant delays occur, we will notify you via email.

Order Confirmation

After placing your order, you will receive:

  • An Order Confirmation email.
  • A Shipping Confirmation email once your order has been dispatched.
  • Your tracking information (where available).

SHIPPING METHODS

Free Standard Shipping

Shipping Cost: Free on all orders.

Estimated Delivery Time: 6–12 Business Days

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

ESTIMATED TOTAL DELIVERY TIME

  • Order Processing: 1–3 Business Days
  • Shipping: 6–12 Business Days

Estimated Total Delivery Time: 7–15 Business Days

SHIPPING DESTINATIONS

We currently ship to:

  • United Kingdom
  • United States (all 50 states)
  • Canada
  • European Union countries
  • Australia

We may expand our shipping destinations in the future without prior notice.

CUSTOMS, IMPORT DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by your local customs authority and are the sole responsibility of the customer.

COSLORA has no control over these fees and cannot estimate their amount.

ORDER TRACKING

Once your order has been shipped, you will receive a Shipping Confirmation email containing:

  • Tracking Number
  • Carrier Information
  • Tracking Link

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

SHIPPING ADDRESS CHANGES

Please ensure your shipping address is correct before completing checkout.

If you need to change your shipping address, contact us immediately at:

info@coslora.com

Address changes can only be made before your order has been processed for shipment.

Once an order has been dispatched, we are unable to modify the shipping address.

ORDER CANCELLATIONS

Orders may only be cancelled before processing begins.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

Please refer to our Return & Refund Policy for further information.

LOST PACKAGES

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment before determining an appropriate resolution.

Carrier investigations may require several business days.

DELIVERED BUT NOT RECEIVED

If tracking indicates your package has been delivered but you have not received it, please:

  • Check around your property.
  • Check with neighbours or household members.
  • Contact your local courier.
  • Wait up to 48 hours, as some carriers mark parcels as delivered shortly before final delivery.

If your package still cannot be located, please contact us for assistance.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the shipping packaging
  • A description of the issue

Once verified, we will arrange a replacement or refund where appropriate.

UNDELIVERABLE ORDERS

Orders returned because of:

  • Incorrect shipping address
  • Incomplete shipping address
  • Failed delivery attempts
  • Refused delivery

may require additional shipping charges before reshipment.

Original shipping charges (if applicable) are non-refundable.

SPLIT SHIPMENTS

In some cases, products within the same order may be shipped separately from different fulfillment centers.

If this occurs, you will receive separate tracking numbers for each shipment.

PO BOX & MILITARY ADDRESSES

We ship to:

  • PO Boxes
  • APO
  • FPO
  • DPO addresses

Please note that delivery times may be longer, and tracking updates may be limited depending on the destination.

SHIPPING DELAYS

COSLORA is not responsible for shipping delays caused by:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier disruptions
  • Natural disasters
  • Strikes
  • Political events
  • Other circumstances beyond our reasonable control

RISK OF LOSS

Ownership and risk of loss transfer to the customer upon successful delivery of the package to the shipping address provided during checkout.

POLICY CHANGES

COSLORA reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on COSLORA.com.

CONTACT US

If you have any questions regarding our Shipping Policy, please contact us.

Trade Name: COSLORA

Website:
https://coslora.com

Email:
info@coslora.com

Business Address:
4 Raven Road, Unit 1C3-1119
London E18 1HB
United Kingdom

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)

Response Time:
Within 24–48 business hours